Returns policy
At MicrobotSA, customer satisfaction is our utmost priority. We strive to provide you with high-quality products and services. In the event that you need to return a product, please carefully review our Returns Policy below.
1. Warranty Period:
- All products available on MicrobotSA come with a 6-month warranty period. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
2. Eligibility for Returns:
- To be eligible for a return, your item must be in the same condition as you received it and must be accompanied by the original packaging.
- Products that have been tampered with, modified, or damaged due to misuse, negligence, or accidents may not be eligible for return.
- To be eligible for a return, your item must be in the same condition as you received it and must be accompanied by the original packaging.
- Products that have been tampered with, modified, or damaged due to misuse, negligence, or accidents may not be eligible for return.
3. Initiating a Return:
- If you believe your product is eligible for a return due to a warranty issue, please contact our Customer Support team at [infodesk@microbotsa.co.za] within 6 months of the purchase date.
- Our support team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Return Shipping:
- Customers are responsible for the cost of shipping the returned item to MicrobotSA.
- We recommend using a trackable shipping service to ensure that the item reaches us safely.
- Customers are responsible for the cost of shipping the returned item to MicrobotSA.
- We recommend using a trackable shipping service to ensure that the item reaches us safely.
5. Inspection and Resolution:
- Once we receive your returned item, our technical team will inspect it to determine whether the issue falls under warranty.
- If the product is found to have a warranty-related defect, we will repair or replace it free of charge.
- If the issue is not covered by the warranty, we will contact you to discuss potential repair options and associated cost
- Once we receive your returned item, our technical team will inspect it to determine whether the issue falls under warranty.
- If the product is found to have a warranty-related defect, we will repair or replace it free of charge.
- If the issue is not covered by the warranty, we will contact you to discuss potential repair options and associated cost
6. Refunds and Replacements:
- If we are unable to repair or replace your product, we will issue a refund for the purchase price.
- Refunds will be processed in the same form of payment used for the original purchase and may take up to 14 business days to be complete
Contact Information:
- For any inquiries, concerns, or to initiate a return, please contact our Customer Support team at [infodesk@microbotsa.co.za].
Please note that this Returns Policy is subject to change, and the most up-to-date version will be posted on our website. We encourage you to review this policy periodically.
Thank you for choosing MicrobotSA, We appreciate your trust in our products, and we are committed to providing you with exceptional service.